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Accessibility at the New Mayfair Hotel

People with mobility problems can find it difficult to take a break as a lot of accommodation and facilities on offer are inaccessible or unsuitable. However, the New Mayfair Hotel is designed specifically to cater for people who need a comfortable and accessible place to stay.

The New Mayfair Hotel is wheelchair accessible and has wheelchair accessible suites with bathrooms. Facilities include lever taps, adjustable beds and walk-in showers. Rooms are comfortably furnished, with colour TV, and tea and coffee making facilities.

We also have equipment such as wheelchairs, motorised buggies and walkers which may be available during your stay. Contact us in advance to check what is available.

Please contact us to discuss any specific facilities you may require.

Travel information

For some people, the journey to a holiday destination is part of the excitement of going away. However, at Arthritis Care we know that travelling can put people with mobility problems off taking a break. As a result, we are pleased to help you organise assistance to make sure that your journey goes as smoothly as possible.


By rail
Special assistance for people with limited mobility is available at railway stations, but you will need to give 24 hours notice to the stations you are using. Trains now have more space for wheelchairs and accessible toilets. Contact the train company you are travelling with in advance to see what they can organise for you. National Rail Enquiries (08457 484950) should be able to give you the number of the local train company).

You may be entitled to a disabled person's railcard, which gives a disabled person and an adult travelling companion a discount on their tickets.

When booking assistance for rail travel, it is useful to give the following information:

  • date of travel and departure time of the train if known
  • destination station and, if known, any intermediate stations where a change of train is necessary
  • nature of disability
  • means of transport to and from departure and arrival stations eg taxi, private car and whether someone is meeting you at your destination
  • whether you will be travelling alone or with a companion
  • whether a wheelchair will be required at the departure and arrival stations
  • any other details to assist railway staff or which you wish to clarify.

By coach
National coach companies can also offer special assistance. You need to reserve this service when you book.

By air
Airports run special assistance schemes which provide:

  • help to find seating in waiting areas
  • disabled toilets
  • assistance getting on and off aircraft with lifts
  • access to wheelchair or motorised buggy, for people who cannot walk distances.

Additional help
For more information on travel options, contact Tripscope, a charity that provides information about travel for people with mobility problems. It can help you plan your transport. Contact their helpline.
Tel: 08457 585641

The New Mayfair is one of Arthritis Care's four hotels. You don't have to be a member of Arthritis Care to enjoy a break at an Arthritis Care hotel. So don't hesitate, book today. You deserve a holiday and Arthritis Care hotels can give you the relaxing break you need.
Visit Arthritis Care's UK website

For holidays provided by other voluntary organisations and for people with other disabilities please go to

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